FAQ's

Answers to Your Questions

FAQs

Category

Absolutely. All our products are freshly made to order and shipped directly from our kitchens. No long shelf-stays. No compromises.

We use air-tight, food-grade packaging to retain freshness and flavor. Our boxes are tamper-proof and specially designed to prevent breakage during shipping.

Yes! We offer custom packs for gifting, weddings, and corporate orders. You can reach out via WhatsApp or email for special requests.

All our products are 100% vegetarian and made using traditional recipes and premium ingredients.

We are working on expanding our range. Currently, most sweets contain sugar, but sugar-free variants will be added soon.

Once your order is shipped, we’ll share a tracking link via SMS and email. You can also log in to your account to track the order status. Refer [Track order] section

Please contact us within 24 hours of delivery with pictures and your order ID. We’ll process a replacement or refund as per our Return Policy.

Yes, we specialize in bulk, wedding, and festive gifting. Reach out to us at care@sweetham.in or call us to discuss your requirements.

We’re launching our Sweetham Rewards soon! You’ll earn points for every order, referrals, and reviews. Stay tuned!

Yes! While we combine them under Sweetham, you’ll find individual listings tagged with their original brand name.

Yes, our fulfillment centers operate on weekdays; however, courier delivery depends on the city and partners. Weekends may have limited delivery support — we’ll notify you accordingly.

Frequently asked questions

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